EBRD Project Complaint Mechanism

Are the complaints themselves made public?

Yes

Benchmark Category

Transparency

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Yes, for registered complaints.

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	No
OPIC Office of Accountability	Unknown
DEG/FMO/PR Independent Complaints Mechanism	No
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	Yes
UNDP Stakeholder Response Mechanism	Unknown
IDB Independent Consultation and Investigation Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Yes
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Yes
GCF Independent Redress Mechanism	Other
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Other
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	Other

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review