UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit

May a complaint be brought before a project is approved by the institution's Board?

Benchmark Category

When to bring the complaint

Date of Policy Review

Jan, 2018

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Notes

Complaints must concern a UNDP-supported project or programme.

How do other IAMs compare?

IAM	Answer
AFD Environmental and Social Complaints Mechanism	Unknown
OPIC Office of Accountability	Yes
UNDP Stakeholder Response Mechanism	Yes
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	No
DEG/FMO/PR Independent Complaints Mechanism	Yes
EIB Complaints Mechanism	Other
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Yes
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Other
IKI Compliance Mechanism	Yes
IFC Compliance Advisor/Ombudsman	No

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review