EIB Complaints Mechanism

Must the complaint describe the complainant's attempts to resolve its concerns with management/Bank staff before filing the complaint?

Other

Benchmark Category

Eligibility requirements

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Complaints Mechanism Procedures; p. 9, section 3.1.2

Notes

For complaints relating to projects under appraisal, the IAM will only conduct an Initial Assessment if the appraisal team refuses to engage with the complainants or has already dismissed the complainants' concerns.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Other
UNDP Stakeholder Response Mechanism and Social and Environmental Compliance Unit	No
AFD Environmental and Social Complaints Mechanism	Other
DEG/FMO/PR Independent Complaints Mechanism	Other
EBRD Project Complaint Mechanism	Other
ADB Special Project Facilitator and Compliance Review Panel	Yes
IDB Independent Consultation and Investigation Mechanism	Yes
UNDP Stakeholder Response Mechanism	Other
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	No
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Yes
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Other
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	No

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review