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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.

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Project Filters

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Asian Development Bank SPF CRP Complaints IAM Country Date Filed Status
Rehabilitation of the Railway in Cambodia Project ADB SPF CRP Cambodia 23/08/2015 Closed Without Outputs
Urban and Environmental Improvement Project ADB SPF CRP Nepal 11/01/2007 Closed Without Outputs
Nenskra Hydropower Project ADB SPF CRP Georgia 18/11/2017 Closed Without Outputs
Sustainable Urban Transport Investment Program - Tranche 3 ADB SPF CRP Georgia 20/10/2016 Closed Without Outputs
SASEC Second Bangladesh-India Electrical Grid Interconnection Project ADB SPF CRP Bangladesh 14/02/2018 Closed With Outputs Outside Process
Sustainable Urban Transport Investment Program - Tranche 3 ADB SPF CRP Georgia 21/08/2018 Closed Without Outputs
Accelerating Infrastructure Investment Facility in India - Tranche 1 ADB SPF CRP India 28/06/2019 Closed Without Outputs
Karnataka State Highways Improvement III Project ADB SPF CRP India 06/02/2019 Closed With Outputs Outside Process
North-South Corridor (Kvesheti-Kobi) Road Project ADB SPF CRP Georgia 15/10/2019 Closed Without Outputs
Khyber Pakhtunkhwa Cities Improvement Project ADB SPF CRP Pakistan 21/04/2022 Closed With Outputs Outside Process
Rajasthan Urban Sector Development Program ADB SPF CRP India 10/08/2022 Closed Without Outputs
Shapoorji Affordable Housing Project ADB SPF CRP India 16/02/2022 Closed Without Outputs
Jalalpur Irrigation Project ADB SPF CRP Pakistan 28/10/2021 Closed With Outputs Outside Process
Jalalpur Irrigation Project ADB SPF CRP Pakistan 01/08/2020 Closed With Outputs Outside Process
Khyber Pakhtunkhwa Provincial Roads Improvement Project ADB SPF CRP Pakistan 12/10/2020 Closed With Outputs Outside Process
Balochistan Water Resources Development Sector Project ADB SPF CRP Pakistan 25/09/2023 Closed With Outputs Outside Process
Peshawar Sustainable Bus Rapid Transit Corridor Project ADB SPF CRP Pakistan 13/04/2023 Closed With Outputs Outside Process
Regional Road Development and Maintenance Project ADB SPF CRP Mongolia 19/04/2023 Closed Without Outputs
Balakot Hydropower Development Project ADB SPF CRP Pakistan 21/02/2024 Active
Nepal: Urban Water Supply and Sanitation (Sector) Project ADB SPF CRP Nepal 27/07/2023 Closed With Outputs Outside Process
French Development Agency ESCM Complaints IAM Country Date Filed Status
Capacity Building of the National Institute for Vocational Training, Bagira Training Center AFD ESCM Democratic Republic of Congo 22/05/2019 Closed Without Outputs
Pune Metro Railway AFD ESCM India 02/07/2019 Active
Pune Metro Railway 2 AFD ESCM India 02/07/2019 Active
Urban development project, North Africa (Zenata, Morocco) AFD ESCM Morocco 08/01/2020 Closed Without Outputs
Water and sanitation project, Middle East (Mersin, Turkey) AFD ESCM Turkey 23/11/2020 Closed Without Outputs
African Development Bank IRM Complaints IAM Country Date Filed Status
Gibe III Hydropower Project AfDB IRM Ethiopia 05/05/2009 Closed Without Outputs
Photovoltaic Solar Power Projects in Egypt, under the Feed-in-Tariff (Fit) Program in Egypt AfDB IRM Egypt 12/09/2022 Closed Without Outputs
European Bank for Reconstruction and Development IPAM Complaints IAM Country Date Filed Status
UPTF - Mariupol Trolleybus Project EBRD IPAM Ukraine 17/04/2020 Closed Without Outputs
Corridor Vc 2 Project EBRD IPAM Bosnia and Herzegovina 13/07/2020 Closed With Outputs Outside Process
Titan 2027 Eurobond EBRD IPAM Egypt 25/10/2022 Closed Without Outputs
Corridor Vc 2 (Request #2) EBRD IPAM Bosnia and Herzegovina 06/06/2023 Closed Without Outputs
European Bank for Reconstruction and Development PCM Complaints IAM Country Date Filed Status
DIF Lydian (Amulsar Gold Mine) EBRD PCM Armenia 29/07/2014 Closed Without Outputs
DIF Lydian (Amulsar Gold Mine) 2 EBRD PCM Armenia 29/10/2014 Closed Without Outputs
GrCF - Banja Luka District Heating EBRD PCM Bosnia and Herzegovina 06/05/2018 Closed Without Outputs
Sarajevo Urban Roads Development Project EBRD PCM Bosnia and Herzegovina 25/04/2018 Closed Without Outputs
Lukoil Shah Deniz Stage II EBRD PCM Azerbaijan 25/01/2018 Closed Without Outputs
Agroinvestbank Equity Investment EBRD PCM Tajikistan 31/01/2018 Closed Without Outputs
GrCF - Belgrade Green Boulevard EBRD PCM Serbia 28/06/2018 Closed Without Outputs
European Investment Bank CM Complaints IAM Country Date Filed Status
ELENA/Environmental Impact EIB CM Sweden 22/04/2015 Closed With Outputs Outside Process
Petronor, Spain EIB CM Spain 31/08/2009 Closed Without Outputs
Vasilikos-Western Nicosia Conveyor Water Supply EIB CM Cyprus 20/05/2015 Closed With Outputs Outside Process
Trans Adriatic Pipeline EIB CM Albania 01/06/2017 Closed With Outputs Outside Process
Trans Adriatic Pipeline EIB CM Italy 21/12/2020 Closed Without Outputs
Iberdrola Nunez de Balboa PV EIB CM Spain 21/08/2023 Closed Without Outputs
Green Climate Fund IRM Complaints IAM Country Date Filed Status
Climate-Resilient Infrastructure Mainstreaming in Bangladesh GCF IRM Bangladesh 12/10/2017 Closed Without Outputs
Enhancing Climate Resilience of India's Coastal Communities GCF IRM India 20/05/2020 Closed Without Outputs
Inter-American Development Bank MICI Complaints IAM Country Date Filed Status
Road Safety and Urban Mobility Program IDB MICI Argentina 19/08/2014 Closed Without Outputs
Bayport Colombia: Financial Inclusion for BOP Public Employees IDB MICI Colombia 07/03/2015 Closed Without Outputs
Blumenau Urban Sustainable Mobility Program IDB MICI Brazil 09/08/2013 Closed Without Outputs
Blumenau Urban Sustainable Mobility Program, on behalf of 800 residents of the neighborhood of Ponta Aguda in Blumenau IDB MICI Brazil 12/03/2014 Closed Without Outputs
Blumenau's Sustainable Urban Mobility Program IDB MICI Brazil 21/08/2015 Closed Without Outputs
Drainage, roads, water supply and sewerage in the low areas of Belem IDB MICI Brazil 18/12/2013 Closed Without Outputs
Etileno XXI 2 IDB MICI Mexico 29/04/2014 Closed Without Outputs
Porce III Hydroelectric Power Plant IDB MICI Colombia 24/11/2015 Closed Without Outputs
Programa de Mejoramiento de Barrios II (PROMEBA II) IDB MICI Argentina 24/11/2010 Closed With Outputs Outside Process
Support for the Sustainable Development of the Interior IDB MICI Suriname 15/10/2013 Closed Without Outputs
Sustainable Environmental Urban Management Program for the Reconquista River Basin-Province of Buenos Aires IDB MICI Argentina 10/10/2013 Closed Without Outputs
Termoelectrica del Golfo Project IDB MICI Mexico 27/06/2011 Closed Without Outputs
Isolated Indigenous Peoples Reservations Regularization IDB MICI Peru 11/06/2018 Closed Without Outputs
Mario Covas Rodoanel Project - Northern Section IDB MICI Brazil 15/03/2017 Closed Without Outputs
Reventazon Hydroelectric Power Project IDB MICI Costa Rica 07/12/2016 Closed Without Outputs
Tietê Várzea Program IDB MICI Brazil 28/07/2016 Closed With Outputs Outside Process
Development Programme's Norte Grande Provinces IDB MICI Argentina 31/05/2016 Closed Without Outputs
Santiago-Valparaiso-Viña Toll Road Guarantee IDB MICI Chile 25/05/2016 Closed Without Outputs
Development Programme's Norte Grande Provinces IDB MICI Argentina 05/02/2016 Closed Without Outputs
Alto Maipo Hydroelectric Power Project - Request III IDB MICI Chile 29/01/2019 Closed Without Outputs
The Acre Sustainable Development Program (PDSA-II) IDB MICI Brazil 10/09/2020 Closed Without Outputs
Urban Municipal Infrastructure Program (AR-L1148) IDB MICI Argentina 09/02/2021 Closed Without Outputs
General San Martín Railroad Improvement Project: Retiro-Pilar Branch Line IDB MICI Argentina 19/11/2022 Closed Without Outputs
National Tourism Development Program in Bahia (PRODETUR NATIONAL-Bahia) IDB MICI Brazil 06/09/2022 Closed Without Outputs
International Finance Corporation and Multilateral Investment Guarantee Agency CAO Complaints IAM Country Date Filed Status
Bangladesh: Anchorless-02 IFC CAO Bangladesh 17/03/2022 Closed Without Outputs
Bangladesh: Anchorless-03 IFC CAO Bangladesh 25/03/2022 Closed Without Outputs
Thailand IFC CAO Thailand 07/04/2022 Closed Without Outputs
India: Cube Highways-02/ IFC CAO India 18/07/2022 Closed Without Outputs
DRC: Bralima S.A, and the Coca Cola Co-01/ IFC CAO Democratic Republic of Congo 20/07/2022 Closed Without Outputs
India: Cube Highways-03/ IFC CAO India 01/08/2022 Closed Without Outputs
Egypt: Alex Dev Ltd-04/ IFC CAO Egypt 30/08/2022 Closed Without Outputs
Iraq: KFW-01/ IFC CAO Iraq 14/09/2022 Closed Without Outputs
Uganda: Britam Holdings PLC-01/ IFC CAO Uganda 19/09/2022 Closed Without Outputs
Mexico: Estino Xcaret-01/ IFC CAO Mexico 31/10/2022 Closed Without Outputs
Cameroon: AES Sonel-03/ IFC CAO Cameroon 21/02/2023 Closed Without Outputs
Guinea: Dynamic Mining IFC CAO Guinea 30/03/2023 Closed Without Outputs
Japan Bank for International Cooperation EEG Complaints IAM Country Date Filed Status
Delhi Mass Rapid Transport System Project JBIC EEG India 01/01/2008 Closed Without Outputs
Hai Phong Thermal Power Plant and Hai Phong 2 Thermal Power Plant JBIC EEG Vietnam 31/10/2017 Closed Without Outputs
Japan International Cooperation Agency EEG Complaints IAM Country Date Filed Status
Hanoi City Urban Railway Construction Project: (Nam Thang Long - Tran Hung Dao Section (Line 2)) JICA EEG Vietnam 08/10/2014 Closed Without Outputs
Mumbai Metro Line 3 Project JICA EEG India 26/01/2015 Closed Without Outputs
New Bohol Airport Construction and Sustainable Environment Protection Project JICA EEG Philippines 25/05/2015 Closed Without Outputs
Mumbai Metro Line 3 Project JICA EEG India 30/08/2015 Closed Without Outputs
United Nations Development Programme SECU Complaints IAM Country Date Filed Status
Mainstreaming Sustainable Use of Biodiversity in Production Practices of Small Producers to protect UNDP SECU Argentina 14/11/2018 Closed Without Outputs
Funding Facility for Stabilization UNDP SECU Iraq 11/01/2021 Closed With Outputs Outside Process
PAPP Transboundary Wastewater Management in Attil / Tulkarem Governorate UNDP SECU Palestine 05/11/2021 Closed Without Outputs
Mozambique Recovery Facility UNDP SECU Mozambique 09/11/2021 Closed Without Outputs
World Bank Panel Complaints IAM Country Date Filed Status
Bogota Urban Services Project WB Panel Colombia 30/10/2007 Closed Without Outputs
Development Forestry Sector Management Project WB Panel Liberia 24/09/2010 Closed With Outputs Outside Process
Ecodevelopment Project WB Panel India 10/03/1998 Closed Without Outputs
Education Improvement Project WB Panel Armenia 16/05/2014 Closed Without Outputs
Energy Loss Reduction Project (Rogun HPP, Tajikistan) WB Panel Tajikistan, Uzbekistan 07/10/2010 Closed Without Outputs
Giza North Power Project WB Panel Egypt 21/02/2013 Closed With Outputs Outside Process
Governance Promotion Adjustment Loan WB Panel Papua New Guinea 29/11/2001 Closed Without Outputs
Highlands Water Project - Phase 1B, 2nd Request WB Panel Lesotho 26/04/1999 Closed Without Outputs
Improving Rural Livelihoods through Carbon Sequestration Project WB Panel India 23/04/2012 Closed Without Outputs
Indigenous and Community Biodiversity Project (COINBIO) WB Panel Mexico 26/01/2004 Closed Without Outputs
Institutional Reform Development Policy Financing WB Panel Yemen 13/04/2009 Closed With Outputs Outside Process
Itaparica Resettlement and Irrigation Project WB Panel Brazil 12/03/1997 Closed Without Outputs
Jamuna Multipurpose Bridge Project WB Panel Bangladesh 18/08/1996 Closed With Outputs Outside Process
Jute Sector Adjustment Credit Project WB Panel Bangladesh 13/11/1996 Closed Without Outputs
Kenya Energy Sector Recovery Project WB Panel Kenya 11/05/2012 Closed With Outputs Outside Process
Kosovo Power Project (Proposed) WB Panel Kosovo 29/03/2012 Closed Without Outputs
Lagos Drainage and Sanitation Project WB Panel Nigeria 17/06/1998 Closed With Outputs Outside Process
Land Reform and Poverty Alleviation Project, 1st Request WB Panel Brazil 14/12/1998 Closed Without Outputs
Land Reform and Poverty Alleviation Project, 2nd Request WB Panel Brazil 14/09/1999 Closed Without Outputs
Manila Second Sewerage Project (MSSP) WB Panel Philippines 26/09/2003 Closed Without Outputs
Mine Closure and Social Mitigation Project WB Panel Romania 06/01/2006 Closed With Outputs Outside Process
Mongolia Mining Infrastructure Investment Support (P118109) and Mining Infrastructure Investment Support - Additional Financing WB Panel Mongolia 10/02/2015 Closed Without Outputs
Mumbai Urban Transport Project, 3rd Request WB Panel India 29/05/2009 Closed With Outputs Outside Process
Parana Biodiversity Project WB Panel Brazil 10/07/2006 Closed With Outputs Outside Process
Phase 1B of Lesotho Highlands Water Project, 1st Request WB Panel Lesotho 06/05/1998 Closed Without Outputs
Power VI Project WB Panel Tanzania 16/05/1995 Closed Without Outputs
Private Sector Development and Competitiveness Project (First Request) WB Panel Democratic Republic of Congo 25/02/2009 Closed With Outputs Outside Process
Quilleco Hydropower Project WB Panel Chile 21/04/2010 Closed With Outputs Outside Process
Red Sea - Dead Sea Water Conveyance Study Program WB Panel Gaza, Israel, Jordan, West Bank 10/08/2011 Closed Without Outputs
Rondonia Natural Resources Management Project WB Panel Brazil 16/06/1995 Closed With Outputs Outside Process
Santa Fe Infrastructure Project and Provincial Road Infrastructure Project, 1st Request WB Panel Argentina 28/08/2006 Closed Without Outputs
Second Norte Grande Water Infrastructure Project WB Panel Argentina 04/05/2011 Closed Without Outputs
Second Rural Enterprise Support Project WB Panel Uzbekistan 05/09/2013 Closed With Outputs Outside Process
South-West Roads: Western Europe-Western China International Transit Corridor (CAREC-1b & 6b) (Second Request) WB Panel Kazakhstan 15/06/2011 Closed With Outputs Outside Process
Special Structural Adjustment Loan WB Panel Argentina 26/07/1999 Closed With Outputs Outside Process
Sustainable Development of Natural Resources - Additional Financing, and Sustainable Development of Natural Resources II WB Panel Afghanistan 03/12/2012 Closed With Outputs Outside Process
Tax Administration Reform Project WB Panel Pakistan 22/12/2009 Closed With Outputs Outside Process
Uttaranchal Decentralized Watershed Development Project WB Panel India 07/03/2007 Closed With Outputs Outside Process
Yacyreta Hydroelectric Project WB Panel Argentina, Paraguay 30/09/1996 Closed With Outputs Outside Process
Lom Pangar Hydropower Project WB Panel Cameroon 01/12/2017 Closed With Outputs Outside Process
Water and Sanitation Service Improvement Project and Water and Sanitation Service Improvement Project - Additional Financing WB Panel Kenya 29/11/2016 Closed Without Outputs
Rio Bogota Environmental Recuperation and Flood Control Project WB Panel Colombia 23/06/2016 Closed With Outputs Outside Process
Irrigation System Enhancement Project (First Request) WB Panel Armenia 18/03/2016 Closed With Outputs Outside Process
Irrigation System Enhancement Project (Second Request) WB Panel Armenia 03/05/2016 Closed With Outputs Outside Process
Water Supply Augmentation Project, Greater Beirut Water Supply Project and its Additional Financing WB Panel Lebanon 06/08/2018 Closed Without Outputs
Mining Infrastructure Investment Support and Mining Infrastructure Support - Additional Financing WB Panel Mongolia 02/04/2018 Closed Without Outputs
Mining Infrastructure Investment Support and Mining Infrastructure Support - Additional Financing WB Panel Mongolia 02/04/2018 Closed Without Outputs
Odra-Vistula Flood Management Project - First Request WB Panel Poland 21/06/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Second Request WB Panel Poland 11/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Third Request WB Panel Poland 12/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Fourth Request WB Panel Poland 15/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Fifth Request WB Panel Poland 15/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Sixth Request WB Panel Poland 30/07/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Seventh Request WB Panel Poland 04/09/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Eighth Request WB Panel Poland 20/09/2019 Closed Without Outputs
Odra-Vistula Flood Management Project - Ninth Request WB Panel Poland 07/10/2019 Closed Without Outputs
Cusco Transport Improvement Project (P132505) WB Panel Peru 16/07/2020 Closed Without Outputs
Nepal-India Regional Trade and Transport Project (P144335) WB Panel Nepal 25/04/2020 Closed Without Outputs
Piaui Pillars of Growth and Social Inclusion Project (P129342) WB Panel Brazil 06/12/2019 Closed Without Outputs
Ecosystem Conservation and Management Project (P156021) WB Panel Sri Lanka 21/10/2019 Closed Without Outputs
South-West Roads: Western Europe-Western China International Transit Corridor Project (CAREC 1b & 6b) WB Panel Kazakhstan 24/12/2020 Closed Without Outputs
Vishnugad Pipalkoti Hydro Electric Project (P096124) – (Third Request) WB Panel India 12/07/2022 Closed Without Outputs
Private Sector Development and Competitiveness Project (Second Request) WB Panel Democratic Republic of Congo 19/02/2009 Closed With Outputs Outside Process
Private Sector Development and Competitiveness Project (Third Request) WB Panel Democratic Republic of Congo 07/12/2009 Closed With Outputs Outside Process
Madhya Pradesh Water Sector Restructuring Project (2011) (Second Request) WB Panel India 16/07/2011 Closed Without Outputs