2022 RoundUp

The five most popular Console Newsletters articles of 2022 explore shadow eligibility barriers to complaints, how IAMs [should] choose mediators, complaint length, the basics of dispute resolution, and complaints concerning community livelihoods.

Shadow Eligibility Barriers

One in ten complaints meet all eligibility criteria to advance to a substantive stage, but never do. What happens to them?

How Should IAMs Choose Mediators?

Mediators are impartial third parties who help facilitate the dispute resolution process. Given the significant power imbalance between communities and bank clients, a mediator’s role in an IAM dispute resolution process is often critical to reaching an agreement.

Why Do Complaints Take So Long?

It takes an average of two years for a complaint to produce outputs. What takes so much time, and how long is too long?

IAM Complaint Stages: Dispute Resolution

Dispute resolution processes can be an opportunity for communities to reach creative solutions to the harm they are facing from development projects. But how often do they result in agreements, and how often do these agreements result in real remedy?

Understanding Community Harm Part 5: Livelihoods

Nearly one out of five of all complaints filed to accountability offices raise issues related to livelihoods. We use two separate coal power plants based in Gujarat, India and Bargny, Senegal as case studies of how communities fight for the restoration of their livelihoods.