Complaint Outcomes

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.

Below is aggregated data on complaint outomes. Use the filters above or below to see how the likelihood of outcomes changes for different subsets of data. Hover over the funnel chart to see more details on each stage, and click each bar to see associated complaints.

Showing 123 Complaints

Filters

Complaint Filters

IAM

Status

Issue

Filer Type

is registered

Is eligible

Has DR Agreement

Non-Compliance Found

Is monitored

Complaint Country

Complaint Region

Rejection Reasons

Year Filed

Year Closed

Min Duration (months)

Max Duration (months)

Has Commitments

Commitment Status

Community Facing Commitments

Institution Facing Commitments

Complaint Stage Filters

Registration Outputs

Has registration report

Unregistered - Reasons

Eligibility Outputs

Has eligibility report

Ineligibility - Reasons

Dispute Resolution Outputs

Has dr report

No DR - Reasons

Compliance Review Outputs

Has compliance report

No CR - Reasons

Monitoring Outputs

Has monitoring report

No Monitoring - Reasons

Project Filters

Bank

Project

Client

Implementer

Sector

Investment Type

Project Country

Project Region

Clear

Commitments per Complaint with Outputs: 7.00 (3.31 Global Average)

Percent of Complaints that have CSO Support: 39% (24% Global Average)

Percent of Complaints with Outcomes that have CSO Support: 59% (46% Global Average)

Explore Commitments

Total Commitments Made: 471

Total Completed Commitments: 256

Dispute Resolution Commitments

Compliance Review Commitments

DR Commitment Status

CR Commitment Status