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Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.

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Project Filters

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Asian Development Bank SPF CRP Complaints IAM Country Date Filed Status
CAREC Transport Corridor 1 (Bishkek-Torugart Road) Project 1 ADB SPF CRP Kyrgyzstan 07/09/2010 Closed With Outputs
CAREC Transport Corridor I Investment Program ADB SPF CRP Kazakhstan 05/11/2009 Closed With Outputs
Community Empowerment for Rural Development Project ADB SPF CRP Indonesia 21/02/2005 Closed With Outputs
Decentralized Rural Infrastructure and Livelihood Project ADB SPF CRP Nepal 10/11/2014 Closed With Outputs
Education Sector Reform Project ADB SPF CRP Tajikistan 05/08/2010 Closed With Outputs
National Highway Development Sector Investment Program ADB SPF CRP Pakistan 09/09/2006 Closed With Outputs
Promoting Economic Use of Customary Land and Grant No. 0392 (SAM): Samoa Agribusiness Support Project ADB SPF CRP Samoa 03/09/2014 Closed With Outputs
Rehabilitation of the Railway in Cambodia Project ADB SPF CRP Cambodia 21/11/2011 Closed With Outputs
Southern Punjab Basic Urban Services Project ADB SPF CRP Pakistan 27/02/2009 Closed With Outputs
Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1 ADB SPF CRP Mongolia 21/03/2018 Closed With Outputs
Sustainable Urban Development Investment Program - Tranche 1 ADB SPF CRP Armenia 21/07/2017 Closed With Outputs
Batumi Bypass Road project ADB SPF CRP Georgia 25/07/2018 Closed With Outputs
Ulaanbaatar Urban Services and Ger Areas Development Investment Proram - Tranche 1 (2nd Complaint) ADB SPF CRP Mongolia 28/02/2019 Closed With Outputs
Regional Urban Development Project ADB SPF CRP Nepal 03/01/2020 Closed With Outputs
Delhi-Meerut Regional Rapid Transit System Investment Project ADB SPF CRP India 07/09/2022 Monitoring
Punjab Intermediate Cities Improvement Investment Project ADB SPF CRP Pakistan 13/10/2022 Monitoring
Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1 ADB SPF CRP Mongolia 28/12/2020 Closed With Outputs
Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 2 ADB SPF CRP Mongolia 28/12/2020 Closed With Outputs
Punjab Intermediate Cities Improvement Investment Project ADB SPF CRP Pakistan 24/05/2023 Monitoring
French Development Agency ESCM Complaints IAM Country Date Filed Status
Douala City Storm Drainage AFD ESCM Cameroon 27/09/2017 Monitoring
African Development Bank IRM Complaints IAM Country Date Filed Status
Construction of the Marrakech - Agadir Motorway AfDB IRM Morocco 19/07/2010 Closed With Outputs
Dakar-Diamniadio Highway Project AfDB IRM Senegal 15/06/2011 Closed With Outputs
Tanzania Road Support Project II AfDB IRM Tanzania 05/06/2012 Closed With Outputs
Mombasa Mariakani Highway Project AfDB IRM Kenya 27/12/2017 Monitoring
Abidjan Urban Transport Project AfDB IRM Ivory Coast 18/09/2018 Closed With Outputs
Abidjan Urban Transport Project AfDB IRM Ivory Coast 26/12/2018 Closed With Outputs
Nyakararo - Mwaro - Gitega Road (RN18) Upgrade and Asphalting Project / Phase II, Troncon Kibumbu-Gitega (Mweya): 24 Km AfDB IRM Burundi 06/01/2021 Closed With Outputs
Outer Ring Road Project AfDB IRM Kenya 14/09/2015 Closed With Outputs
Mombasa Mariakani Highway Project AfDB IRM Kenya 21/08/2018 Monitoring
Mombasa Mariakani Highway Project AfDB IRM Kenya 28/08/2018 Monitoring
German Investment Corporation, Netherlands Development Finance Company ICM Complaints IAM Country Date Filed Status
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 06/07/2020 Closed With Outputs
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 18/05/2020 Closed With Outputs
PHC (FERONIA) DEG/FMO/PR ICM Democratic Republic of Congo 05/11/2018 Monitoring
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 11/08/2020 Closed With Outputs
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 05/10/2020 Closed With Outputs
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 14/10/2020 Closed With Outputs
Nyamagasami 2 HPP Limited DEG/FMO/PR ICM Uganda 26/10/2020 Closed With Outputs
European Bank for Reconstruction and Development IPAM Complaints IAM Country Date Filed Status
Belgrade Solid Waste PPP EBRD IPAM Serbia 24/11/2020 Monitoring
Gradacac Water Supply EBRD IPAM Bosnia and Herzegovina 26/08/2021 Closed With Outputs
European Bank for Reconstruction and Development IRM Complaints IAM Country Date Filed Status
BTC Georgia / Atskuri EBRD IRM Georgia 06/07/2007 Closed With Outputs
European Bank for Reconstruction and Development PCM Complaints IAM Country Date Filed Status
South-West Corridor Road Project EBRD PCM Kazakhstan 20/10/2014 Closed With Outputs
EPS Kolubara Environmental Improvement EBRD PCM Serbia 12/07/2017 Closed With Outputs
EPS Restructuring, EPS Kolubara Environmental Improvement EBRD PCM Serbia 12/06/2017 Closed With Outputs
European Investment Bank CM Complaints IAM Country Date Filed Status
Bucharest Metro Line 5, Romania EIB CM Romania 29/04/2011 Closed With Outputs
Bujagali Hydroelectric EIB CM Uganda 02/12/2009 Closed With Outputs
Highway Interchange Petlovo Brdo EIB CM Serbia 22/03/2013 Monitoring
Larnaca Sewerage and Drainage I EIB CM Cyprus 26/05/2012 Closed With Outputs
Olkaria I&IV Geothermal Extension A EIB CM Kenya 16/07/2014 Closed With Outputs
Olkaria I&IV Geothermal Extension B EIB CM Kenya 01/08/2014 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 07/12/2017 Monitoring
Regional Mombasa Port Access Road EIB CM Kenya 17/07/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 04/07/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 25/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 22/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 19/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 09/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 03/04/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 29/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 29/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 27/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 02/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 01/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 18/01/2017 Closed With Outputs
Bangalore Metro Rail Project - Line R6 EIB CM India 07/06/2019 Closed With Outputs
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 15/04/2019 Monitoring
S2 Denivellation de huit carrefours a Sfax EIB CM Tunisia 19/12/2018 Closed With Outputs
Malawi NRWB Water Efficiency EIB CM Malawi 09/07/2021 Monitoring
Bangalore Metro Rail Project - Line R6 EIB CM 24/03/2022 Monitoring
Regional Mombasa Port Access Road EIB CM Kenya 19/02/2018 Monitoring
Appui au Secteur de L'Eau Potable EIB CM Tunisia 21/03/2023 Closed With Outputs
Ulaanbaatar WWS EIB CM Mongolia 21/03/2018 Closed With Outputs Outside Process
Municipal and Regional Infrastructure Loan EIB CM Serbia 27/10/2011 Closed With Outputs
Green Climate Fund IRM Complaints IAM Country Date Filed Status
The Saïss Water Conservation Project GCF IRM Morocco 16/02/2020 Closed With Outputs
GCF-EBRD Egypt Renewable Energy Financing Framework GCF IRM Egypt 28/09/2022 Active
Inter-American Development Bank MICI Complaints IAM Country Date Filed Status
Food and Agriculture Health and Quality Management Program (CCLIP) IDB MICI Argentina 12/01/2012 Closed With Outputs
Development of the Industry of Products of the Vegetable Sponge IDB MICI Paraguay 10/02/2010 Closed With Outputs
Estrada Nova Watershed Sanitation IDB MICI Brazil 22/10/2010 Closed With Outputs
Low-Income Neighborhood Improvement Program - Habitar Brasil IDB MICI Brazil 10/06/2011 Closed With Outputs
Multiphase Development Infrastructure Program: Support Production in Entre Rios IDB MICI Argentina 28/06/2010 Closed With Outputs
Provincial Agricultural Services Program II (PROSAP II) IDB MICI Argentina 03/11/2010 Closed With Outputs
Productive Infrastructure Program - Request II IDB MICI Haiti 12/01/2017 Monitoring
Rural Land Titling & Registration Project in Peru - Third Phase IDB MICI Peru 27/08/2015 Monitoring
Program for the Reconstruction of Electricity Infrastructure in Areas Affected by the Earthquake in Ecuador IDB MICI Ecuador 20/04/2018 Closed With Outputs
Reventazon Hydroelectric Power Project IDB MICI Costa Rica 07/08/2017 Closed With Outputs
Reconquista River Basin Environmental Sanitation Program- Request III IDB MICI Argentina 07/05/2019 Monitoring
Productive and Tourism Infrastructure Program for the Province of Rio Negro IDB MICI Argentina 28/02/2019 Closed With Outputs
Development Program For Metropolitan Areas Outside the Capital II (AR-L1243) IDB MICI Argentina 09/02/2021 Monitoring
Integrated Urban Solid Waste Management Program - Request II (AR-L1151) IDB MICI Argentina 23/07/2021 Monitoring
Cantonal Road Network II Program (CR-L1065) IDB MICI Costa Rica 23/07/2021 Monitoring
Reconquista River Sanitation Environmental Program - Request V IDB MICI Argentina 08/07/2022 Monitoring
Metro of Bogota First Line - First Tranch - Request IV IDB MICI Colombia 15/02/2022 Closed With Outputs
Curitiba's Sustainable Urban Mobility Program — Request II IDB MICI Brazil 26/07/2023 Monitoring
Enhancing the Ecosystem for Entrepreneurship and Innovation in Bolivia — Request II IDB MICI Bolivia 05/07/2023 Monitoring
International Finance Corporation and Multilateral Investment Guarantee Agency CAO Complaints IAM Country Date Filed Status
AD Hydro Power Limited-01/Himachal Pradesh IFC CAO India 01/10/2004 Closed With Outputs
Agri-Vie Fund-01/Kiboga IFC CAO Uganda 20/12/2011 Closed With Outputs
Agri-Vie Fund-02/Mubende IFC CAO Uganda 20/12/2011 Closed With Outputs
Agrokasa-01/Ica IFC CAO Peru 02/06/2009 Closed With Outputs
Alqueria-01/Cajica IFC CAO Colombia 11/04/2013 Closed With Outputs
Ambuklao-Binga Hydroelectric Power-01/Binga IFC CAO Philippines 01/06/2008 Closed With Outputs
Assan Aluminium-01/Dilovasi IFC CAO Turkey 01/10/2008 Closed With Outputs
Atul Ltd.-01/Gujarat IFC CAO India 01/06/2006 Closed With Outputs
BTC Pipeline-02/Rustavi IFC CAO Georgia 16/03/2004 Closed With Outputs
BTC Pipeline-10/Tetritskaro IFC CAO Georgia 21/05/2004 Closed With Outputs
BTC Pipeline-14/Vale IFC CAO Georgia 08/08/2004 Closed With Outputs
BTC Pipeline-17/Tadzrisi IFC CAO Georgia 10/12/2004 Closed With Outputs
BTC Pipeline-22/Tsemi IFC CAO Georgia 24/06/2005 Closed With Outputs
BTC Pipeline-29/Tsalka IFC CAO Georgia 03/08/2006 Closed With Outputs
BTC Pipeline-30/Vale IFC CAO Georgia 20/08/2007 Closed With Outputs
BTC Pipeline-32/Vale IFC CAO Georgia 01/08/2008 Closed With Outputs
BTC Pipeline-33/Vale IFC CAO Georgia 30/05/2011 Closed With Outputs
Bankers Petroleum-01/Patos IFC CAO Albania 13/03/2013 Closed With Outputs
Bujagali Energy-04/Bujagali IFC CAO Uganda 21/03/2011 Monitoring
Bujagali Energy-05/Bujagali IFC CAO Uganda 16/05/2011 Closed With Outputs
Cambodia Airport II-01/Preah Sihanouk IFC CAO Cambodia 11/12/2009 Closed With Outputs
Cambodia Airports-01/Phnom Penh IFC CAO Cambodia 07/06/2013 Closed With Outputs
Chad-Cameroon Pipeline-02/Cameroon IFC CAO Cameroon 16/05/2011 Closed With Outputs
Chad-Cameroon Pipeline-03/Doba IFC CAO Chad 20/10/2011 Closed With Outputs
Empresa Electrica Pangue S.A.-01/Upper Bio-Bio Watershed IFC CAO Chile 01/08/2000 Closed With Outputs
Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed IFC CAO Chile 01/07/2002 Closed With Outputs
Harmon Hall-01/Mexico IFC CAO Mexico 22/11/2011 Closed With Outputs
Ingenio Montelimar-01/Montelimar Environs IFC CAO Nicaragua 01/10/2015 Closed With Outputs
Interagua-01/Guayaquil IFC CAO Ecuador 01/01/2008 Closed With Outputs
Nicaragua Sugar Estates Limited-01/Leon and Chinandega IFC CAO Nicaragua 01/03/2008 Closed With Outputs
Oyu Tolgoi-01/Khanbogd IFC CAO Mongolia 12/10/2012 Closed With Outputs
Oyu Tolgoi-02/Khanbogd IFC CAO Mongolia 11/02/2013 Closed With Outputs
PNG SEZ-01/Madang Province IFC CAO Papua New Guinea 01/07/2011 Closed With Outputs
Rainforest Ecolodge Linkages-01/Deniyaya IFC CAO Sri Lanka 20/08/2009 Closed With Outputs
Standard Profil-01/Duzce IFC CAO Turkey 01/09/2008 Closed With Outputs
VEIL II-01/ Ratanakiri Province IFC CAO Cambodia 10/02/2014 Active
Wilmar Group-01/West Kalimantan IFC CAO Indonesia 01/07/2007 Closed With Outputs
Wilmar Group-02/Sumatra IFC CAO Indonesia 01/12/2008 Closed With Outputs
Yanacocha-01/Cajamarca IFC CAO Peru 01/12/2000 Closed With Outputs
Yanacocha-02/Cajamarca IFC CAO Peru 01/03/2001 Closed With Outputs
Yanacocha-03/Cajamarca IFC CAO Peru 01/03/2006 Closed With Outputs
Bidco Bev. & Det.-03/ Kalangala IFC CAO Uganda 13/01/2017 Closed With Outputs
Egyptian Indian Polyester Company Sokhna-01/Hyderabad IFC CAO Egypt 27/10/2016 Closed With Outputs
Egyptian Indian Polyester Company - Sokhna-02/India IFC CAO Egypt 20/08/2017 Closed With Outputs
Nedbank Tier II-01/Kintinian IFC CAO Guinea 27/04/2017 Monitoring
Rajamandala Hydropower Project-01/Bantarcaringin Kampong IFC CAO Indonesia 16/05/2016 Closed With Outputs
Togo LCT-02/Lome IFC CAO Togo 16/02/2018 Closed With Outputs
United Ashuganj-01/Ashuganj IFC CAO Bangladesh 26/05/2016 Closed With Outputs
Zalagh-01/Tiddas IFC CAO Morocco 21/03/2016 Closed With Outputs
CBG-01/Sangaredi IFC CAO Guinea 26/02/2019 Active
Indorama Kokand/Hamkor Bank-01 IFC CAO Uzbekistan 30/06/2016 Closed With Outputs
Bridge International Academies-02/Kenya IFC CAO Kenya 16/02/2020 Closed With Outputs
Bridge International Academies-03/Kenya IFC CAO Kenya 16/02/2020 Closed With Outputs
Valor-01/Sao Paulo IFC CAO Brazil 12/03/2021 Closed With Outputs
HSA Foods-01/Ras-Isa IFC CAO Yemen 05/04/2021 Closed With Outputs
Benban Solar-01 IFC CAO Egypt 08/06/2022 Monitoring
Benban Solar-04 IFC CAO Egypt 24/06/2022 Closed With Outputs
Benban Solar-05 IFC CAO Egypt 19/07/2022 Closed With Outputs
Karot Hydro-07/Jhelum River IFC CAO Pakistan 13/08/2022 Monitoring
Development Finance Corporation OA Complaints IAM Country Date Filed Status
Mexico Cerro de Oro Hydroelectric OPIC OA Mexico 30/11/2010 Closed With Outputs
United Nations Development Programme SECU Complaints IAM Country Date Filed Status
India High Range Landscape Project UNDP SECU India 10/12/2015 Closed With Outputs
Floods Response and Recovery in Bosnia and Herzegovina UNDP SECU Bosnia and Herzegovina 06/04/2016 Closed With Outputs
World Bank Panel Complaints IAM Country Date Filed Status
Second Kampala Institutional and Infrastructure Development Project (KIIDP-2) WB Panel Uganda 17/06/2021 Closed With Outputs
Nachtigal Hydropower Project (P157734) and Hydropower Development on the Sanaga River Technical Assistance Project (P157733) WB Panel Cameroon 30/06/2022 Closed With Outputs
Nepal-India Electricity Transmission and Trade Project (P115767) and its Additional Financing (P132631) WB Panel Nepal 18/10/2021 Closed With Outputs