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MBIRR Mobile Banking Service

Issues

Community health and safety

Description: Complaint raises concerns related to public health and safety including incidents of or an increase in accidents, release of hazardous materials, and spread of diseases. Concerns related to retaliation and/or violence are not included.

Complaints with this Issue: 373

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Labor

Description: Complaint raises concerns about violations of appropriate labor standards related to the project, including issues regarding compensation, workplace conditions, retaliation, and child or forced labor.

Complaints with this Issue: 115

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Other

Description: Complaint raises concerns about impacts that do not fit in one of the other categories. Complaints about which there is no publicly available information regarding the issues raised are also included.

Complaints with this Issue: 235

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Sectors

Financing

Description:

Complaints in this Sector: 34

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Other

Description: Project relates to an industry that does not fit in one of the other sectors. Projects about which there is no publicly available information regarding the industry are also included.

Complaints in this Sector: 484

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Project

Name: MBIRR Mobile Banking Service

Investments: EIB 20170003

Client:

Support: Equity, Financial intermediary

Country: Ethiopia

Complaint

IAM: Complaints Mechanism (CM)

ID: SG/E/2021/26

Date Filed: Dec. 3, 2021

Date Closed: Sept. 14, 2023

Status: Closed With Outputs

Description

On 3 December 2021, the Fraud Investigations Division of the Inspectorate General Directorate of the EIB referred a complaint to the EIB-CM concerning M-BIRR Mobile Banking Service. The project is being developed by M-BIRR Limited, registered in Ireland and operating in Ethiopia via its subsidiary M-BIRR ICT. M-BIRR ICT offers a platform that processes mobile financial services transactions via its partner microfinance institutions. The complaint alleged negative impacts of the project on health, and safety, working conditions and alleged breach of national law.

Complaint Stages

Filing

Dec. 3, 2021

Filing

Status:

Start Date: Dec. 3, 2021

Registration

Dec. 3, 2021 -

Dec. 9, 2021

Registration

Status: Closed With Output

Start Date: Dec. 3, 2021

End Date: Dec. 9, 2021

Eligibility

Dec. 9, 2021 -

Sept. 19, 2022

Eligibility

Status: Closed With Output

Start Date: Dec. 9, 2021

End Date: Sept. 19, 2022

Dispute Resolution

Not Undertaken

Dispute Resolution

Status: Not Undertaken

Explanation: Case closed in earlier stage; Unknown

Compliance Review

Sept. 19, 2022 -

Sept. 14, 2023

Compliance Review

Status: Closed With Output

Explanation: Complaint not yet reached stage, Eligibility in progress

Has Compliance Report: Yes

Non-Compliance Found: No

Monitoring

Not Undertaken

Monitoring

Status: Not Undertaken

Explanation: Case closed in earlier stage; Outside of mandate, Bank not found to be responsible party

Closed

Sept. 14, 2023

Timeline